TopPharm pharmacy chemist’s, Hägendorf
Extension including consulting and sale of medical aids as well as tea bar with lounge
«I would like to take this opportunity to thank you for your always very competent support. You have always managed to fulfil my wish in every respect. The result is perfect, of which we can both be proud.»
have been wanting to integrate a medical supplies shop with assistive devices in my pharmacy for a long time. The rental object next door was vacant, and I rented this space in addition. This way, I was able to obtain all parking spaces for my pharmacy. Since our pharmacy is located on a busy main street with few walk-in customers, parking spaces are very important for our business.
In the past, we already renovated the Kreuz Apotheke in Olten together with GSD, as well as the first new pharmacy building in Hägendorf. Our experience with GSD has shown that the time schedule for the conversion has always been adhered to. This gave us confidence and security – we knew that we could rely on GSD. Due to the fact that I had a lot to do besides the project, I didn’t want the conversion to be even more difficult. The cooperation was very constructive, and when problems arose, GSD immediately found a solution. The conversion was managed quickly and efficiently.
We are very satisfied with the results. When we went on holiday after the opening, I really missed my pharmacy. During my holidays, I had access to the statistics of my pharmacy and was able to track how everything was going – with great pleasure!
The people reacted very positively to the new medical supplies and assistive devices area. For example, the attractive presentation of the walking sticks and walkers. Today we sell many more walking sticks. And even though we had them on display in the past, we weren’t able to sell them.
Our customers now have the opportunity to bridge the waiting time in our lounge with a good cup of tea. Surprised by the fine taste and the relaxed atmosphere, the customers also want to take the tea home with them. During the waiting time, the customers can watch how the spagyric and tea blends are made. As a result, they are no longer impatient, which is a relief for our staff. The waiting time has in fact turned into a pleasant experience.
My experience is that people are willing to spend more if the atmosphere is right. And I am very satisfied with the result. The pharmacy has become more spacious and more open, while the customer flow is now distributed significantly better.
Mrs Tuyen Vo
Initial situation
The owner, Mrs Tuyen Vo, was able to rent the shop space next door and plan an extension. The pharmacy is located on a main street with a lot of traffic. Along with the extension, additional parking spaces were also acquired.
Flooring
Stoneware Argenta, Atlas
Lounge Seatings
Merano, B-Line
Upholstery
Remix 3, Kvadrat
Task
After successfully moving into the new building, the desire arose to extend once again and to expand the range of services in order to offer customers the greatest possible comfort. The extension was to include a lounge with a tea bar, a transparent room for individual mixtures of spagyric essences, and a modern area for consulting and the sale of medical aids.
The tea bar and lounge shall invite customers to linger, the new area for mixing spagyric essences will provide a great ambience and experience, and the consulting and sales department will be friendly, modern and appealing.
Solution
The appearance of the pharmacy impresses with new highlights and invites customers to stay longer in the pharmacy. The tea bar allows for customers to serve themselves and try out the latest tea creations. Right next to it is the lounge; the comfortable seating area and attractive carpets give it a cozy atmosphere to linger in. The seating group is also suitable for older people, as the seat height was not chosen too low.
Attached to it is the children’s corner which is integrated into the activities unfolding within the pharmacy. The new spagyric lab is set in scene by means of a wall application. The department for consulting and sale of medical aids and sanitary supplies is open and brightly designed, radiating a relaxed implicitness. A natural environment with potted plants is used for this purpose. The acoustic ceiling made of silver fir was adapted to the existing ceiling, but designed as a ceiling sail to create tension. The demand for this naturalness creates a pleasant ambience, and also stimulates the senses of both customers and employees
Carpet
Object Carpet, Amsterdam
Graphic design
Spagyric wall, show-laboratory
Acoustic ceiling
Ligno Trend, Silver fir
Akustikdecke
Weisstanne
Shop in Shop
For aids and sanitary requirements
