«I always had complete confidence in Global Shop Design – we are very happy with the result.»
have been wanting to integrate a medical supplies shop with assistive devices in my pharmacy for a long time. The rental object next door was vacant, and I rented this space in addition. This way, I was able to obtain all parking spaces for my pharmacy. Since our pharmacy is located on a busy main street with few walk-in customers, parking spaces are very important for our business.
In the past, we already renovated the Kreuz Apotheke in Olten together with GSD, as well as the first new pharmacy building in Hägendorf. Our experience with GSD has shown that the time schedule for the conversion has always been adhered to. This gave us confidence and security – we knew that we could rely on GSD. Due to the fact that I had a lot to do besides the project, I didn’t want the conversion to be even more difficult. The cooperation was very constructive, and when problems arose, GSD immediately found a solution. The conversion was managed quickly and efficiently.
We are very satisfied with the results. When we went on holiday after the opening, I really missed my pharmacy. During my holidays, I had access to the statistics of my pharmacy and was able to track how everything was going – with great pleasure!
The people reacted very positively to the new medical supplies and assistive devices area. For example, the attractive presentation of the walking sticks and walkers. Today we sell many more walking sticks. And even though we had them on display in the past, we weren’t able to sell them.
Our customers now have the opportunity to bridge the waiting time in our lounge with a good cup of tea. Surprised by the fine taste and the relaxed atmosphere, the customers also want to take the tea home with them. During the waiting time, the customers can watch how the spagyric and tea blends are made. As a result, they are no longer impatient, which is a relief for our staff. The waiting time has in fact turned into a pleasant experience.
My experience is that people are willing to spend more if the atmosphere is right. And I am very satisfied with the result. The pharmacy has become more spacious and more open, while the customer flow is now distributed significantly better.
Mrs Tuyen Vo
Initial situation
The TopPharm Pharmacy Hinwil had to be renovated in order to remain profitable in the future.
The house had to be refurbished. The house owner took this opportunity to offer to combine both the neighbouring shop and the existing pharmacy. A wall opening was created, and the two rental premises were subsequently combined.
Armchair
VIA57 von Fritz Hansen
Wall paint
F&B Eating Room Red
Task
For the local pharmacy in the heart of Hinwil, the basis for satisfied customers is personal, neutral, sensitive and competent consultation as well as being able to make appointments without long waiting times.
For this reason, new and spacious rooms were an important element for the renovation. The preliminary project set out by Global Shop Design managed to convince due its sensitivity, hereby suiting the client’s taste. This is why we won the bidding.
Solution
Two very spacious consultation rooms were planned and built, each including a couch, washbasin and toilet – the consultation rooms now prove to be highly successful.
A Gollmann medication system was intended to be installed directly next to the goods reception. Due to the fact that this position was located on the additional retail space, the conveyor belt had to be installed through both of the new consultation rooms, including a chute to the checkout area. The dispensaries are integrated within a second conveyor belt. The belt was properly insulated, and the dispensaries work perfectly. The walls within the entire consultation area were all covered with forest wallpaper in order to create a fresh and friendly atmosphere.
